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Refund/Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Kurmond Country will offer you an exchange voucher or refund provided that:

  • You return the item within 28 days of purchase;
  • You produce your original Kurmond Country register receipt at the time you return the item
  • The item is in resaleable condition including that:
    • It is in its original packaging, including instruction manuals and all accessories;
    • It is unworn, unopened, unused and in its original condition;
  • If these requirements are not satisfied Kurmond Country reserves the right not to offer an exchange voucher or refund for change of mind returns.

Other Returns

Kurmond Country will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You can present your Kurmond Country register receipt or other adequate proof of purchase.

Kurmond Country may elect to return the product to the manufacturer to determine the nature of the problem. Kurmond Country reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.